Your privacy.
Clearly explained.

01Who we are and what this covers

This notice describes the Kingdom Ember website and support enquiries handled by the Kingdom Ember team ("we", "us", or "our"). Our contact email is [email protected], and our mailing address is 701 Lookout Drive, Los Angeles, CA 90012.

This notice covers visiting this website, using its email-draft helper, and contacting our support team. It does not describe the data practices of a separately distributed mobile game, an app store, or another third-party service. The privacy notice supplied with the applicable game or service should be consulted for those activities.

02Information involved

When you visit the website

Delivering a web page requires technical information such as your IP address and the page requested. The hosting service may also process browser information, request times, and access or security logs, depending on its configuration.

When you prepare a message

The draft helper uses the name (if provided), email address, topic, and message you type. The website code keeps this draft in the current page’s memory. It does not upload the draft to an application server or deliberately save it in cookies or browser storage. Your browser or email app may have its own autofill, history, clipboard, or draft-saving behavior.

When you send an email

When you choose to send the email through your email provider, our support mailbox receives the information in that email, including your sender address, message, and any attachments you choose to include. Please share only what is necessary to explain your question.

03How information is used

Website request information is used to deliver the website and may be used by the hosting service to diagnose errors, maintain availability, or protect against misuse.

Information you send to support is used to understand and respond to your enquiry, investigate reported issues, handle a privacy request, and maintain a record of the conversation where needed. We may also need information to comply with an applicable legal obligation or address misuse of our services.

04Cookies, tracking, and browser controls

The website’s own code does not set cookies, use localStorage or sessionStorage, or include analytics tools, advertising pixels, embedded social widgets, or external font requests. Images, scripts, and styles are served as website assets.

The website code does not conduct cross-site behavioral tracking, sell data, or share it for targeted advertising. Its behavior is therefore unchanged by a Do Not Track or Global Privacy Control signal. This describes this website’s code; it does not make a claim about a separately installed game, an app store, or services you use outside this site.

Hosting infrastructure may process technical request information independently of cookies. You can manage cookies, autofill, history, and clipboard permissions through your browser. Any added analytics, advertising, or tracking technology requires an updated disclosure before it is introduced.

05Service providers and disclosures

Website hosting and email delivery necessarily involve the providers used for those services. They may process technical request information or support correspondence to provide their services. The email provider you choose also processes the message when you send it.

Relevant support information may be reviewed by people working on your enquiry. Information may also be disclosed when required by applicable law, to respond to a valid legal request, or where reasonably necessary to address fraud, security issues, or harm. Do not include information in a support email that is unrelated to the request.

06Retention and security

The draft helper does not create a persistent website record of your unsent message. Draft text is held in the page’s memory; closing or reloading the page ends that page session, although browser restoration, autofill, and copies you make are controlled by your browser or device.

Support correspondence may be retained while an enquiry is being handled and for a reasonable period needed for follow-up, dispute resolution, or legal recordkeeping. Hosting log retention depends on the hosting service and its configuration. Contact us to ask about a specific record or request deletion.

No internet transmission or storage system is risk-free. Please do not send passwords, complete payment-card numbers, or unnecessary identity documents. A security concern can be reported to our support address.

07Your choices and requests

You may browse without completing the contact form. You control whether to open an email draft, copy it, attach a file, or send it.

Depending on where you live and which laws apply, you may have rights to request access to, correction of, or deletion of personal information, or to object to or restrict certain processing. Some rights are subject to legal exceptions. We may need proportionate information to confirm that a request relates to you before disclosing or changing a record.

To ask a privacy question or make a request, email [email protected] with the subject “Privacy request,” or use the contact page. Please describe the request without sending sensitive identity documents in the first message. Where applicable, you may also contact your local data-protection authority.

08Children’s information

The contact tools on this website are not a request for children’s personal information. Please do not submit a child’s name, email address, photograph, or other identifying information in a support message unless it is necessary and you are authorized to do so.

A parent or guardian who believes a child’s information has been provided improperly can contact [email protected] so the matter can be reviewed and appropriate action taken. Age suitability and any parental-consent requirements for a mobile game must be explained in that game’s own materials.

09Other services and international processing

Opening an email app or following an external link takes you to another service. That provider’s terms and privacy practices apply to its own processing. This website does not currently embed a third-party map, advertising service, or social feed.

Email and hosting services can involve processing in countries other than your own. The locations involved depend on the providers used for deployment and email. Contact us with questions about the handling of a particular support enquiry.

10Changes and contact details

Changes to this notice will be posted on this page with an updated date. Where applicable law requires additional notice, that notice should be provided before a material change takes effect.

For questions about this website or support correspondence, contact: